Are the items for sale authentic merchandise?
We do not sell, accept, or otherwise deal with fakes, bootlegs or factory variants. Buy with confidence as all items offered for sale are thoroughly inspected by our knowledgeable staff for condition and authenticity. Fashion is art and connoisseurship is our specialty.
$100?!?...Why so much? Who determines the prices?
Sneaker Values are based on the rarity at the time of release, time since release, and the overall history behind a particular model. Using the current market values, all prices are set by the individual consignors. Consignors set their prices based on their individual needs.
What is Consignment?
The owner of an item places the goods in the possession of The Holy Grail for resale purposes. The owner retains full rights over their item and when the item is sold pays The Holy Grail a percentage of the final sale price. The Holy Grail consignment rate is currently set at 20%. To sell your goods or to learn more about our consignment program click here.
Are these shoes used?
The condition on each item is listed. All items are dead-stock/brand new unless listed as used. All used and non-mint condition items are only available for purchase "in-Store". All items available for purchase online are in mint or near mint condition with extremely minor to no yellowing.
What is your return policy?
All sales are final. Because The Holy Grail operates on a consignment platform, there are no refunds or exchanges. At your request we will provide detailed pictures of any item prior to your purchase. This is to help ensure that you know exactly what you will receive.
I have a question about a specific product?
To ask a question about a specific product, click on the link located on each product page and submit your question. For general questions click here.
What forms of Payment are accepted.
We accept all major credit cards through our secure https protected shopping cart. We also accept gift cards with a registered billing address. We do not accept multiple payment methods for a single order. Please note that in an effort to combat fraud we only Ship to CC billing addresses.
Do you Charge Sales Tax?
Sales tax of 8.75% is only charged on orders shipping within California. All others will not be charged sales tax.
How can I check my order status.
You will receive an email when your order is shipped. This will provide you with your tracking # and Final invoice.
How can I get updates or keep up with new inventory?
You can subscribe to our RSS feeds or follow us on twitter.